Our Commitment to You

Responsible Gaming pubg2
Play Safe, Play Smart

At pubg2, entertainment is our priority — and your safety is our responsibility. We provide a range of self-control tools to ensure every gaming session stays enjoyable, manageable, and within healthy boundaries.

18+
Minimum Age Requirement
24/7
Customer Support
6
Self-Control Tools
100%
Safe Commitment

Pubg2's Promise to Every Member

Pubg2 believes that online gambling should be a source of enjoyable entertainment — not stress. We have developed a comprehensive responsible gaming framework to ensure every member has access to the tools and information needed to make informed decisions while playing. This policy is more than a document — it is a genuine commitment built directly into our platform.

Tools Self-Control pubg2

Six self-control tools provided free of charge to all pubg2 members — so you always stay in full control of your gaming experience.

Daily / Weekly Deposit Limit

Set the maximum deposit amount allowed per day or per week. Once the limit is reached, any further deposit attempts will be automatically blocked until the limit period resets.

Monthly Loss Limit

Set the maximum loss amount you are comfortable with in a month. The pubg2 system will send an early warning when you are approaching the limit and block gameplay once the limit is reached.

Play Time Limit

Set a daily session time limit for your gameplay. Once the set period expires, the platform will send a notification and can optionally block login until the following day.

Periodic Break (Cool-Off)

Need a short break? Activate break mode for 24 hours, 3 days, or 7 days. Your account will be temporarily suspended and all funds remain safe until the break period ends.

Self-Exclusion

Choose to exclude yourself from the pubg2 platform for 1 month, 3 months, 6 months, or permanently. Self-exclusion requests are processed within 24 working hours.

Promotion Block

Don't want to receive bonus and promotional offers? You can opt out of all marketing communications and promotional offers with a single click from your account settings.

Play With Smart With pubg2

pubg2 Member Protection

Pubg2 has developed a comprehensive responsible gaming policy since the very first day the platform launched. For us, ensuring members play in a safe and controlled environment is not merely a legal obligation — it is a core value that underpins how we design every feature of the platform.

All self-control tools listed are accessible directly through your account dashboard without needing to contact support. Changes to stricter limits take effect immediately, while changes to looser limits may take up to 24 hours to apply — this is an intentional safeguard to give you time to reconsider.

Remember: Gambling should be entertainment, not a way to generate income or relieve stress. If you find yourself playing for other reasons, it may be time to make use of the self-control tools we provide.

Minor Protection

Pubg2 maintains a zero-tolerance policy against platform use by individuals under the age of 18. A strict identity verification (KYC) process is enforced during registration to ensure every member meets the minimum age requirement. Any account suspected of belonging to an underage user will be suspended immediately until full identity verification is completed.

If you share a device or computer with family members under the age of 18, we encourage you to use appropriate parental control software to restrict access to gambling websites. Always ensure your pubg2 account is protected with a strong password and never share your login credentials with anyone.

  • The minimum age to register and play at pubg2 is 18 years old.
  • Identity document verification such as MyKad or passport is required during the KYC process.
  • All financial transactions are monitored to detect any irregularities indicating underage use.
  • Reports relating to underage accounts can be submitted to our support team at any time.

Understanding Gambling Risks

It is important to understand that all forms of gambling — including casino games, sports betting, and fish shooting games — involve the risk of losing money. No strategy or method can guarantee consistent wins. The house edge exists in every game, meaning that in the long run, the house always holds a statistical advantage.

Pubg2 maintains full transparency regarding the Return to Player (RTP) rates for every game. This information is available within each game's settings so you can make informed decisions before playing. We believe that members who understand how games work will manage their budgets more wisely.

Smart Play Tips: Set a separate entertainment budget specifically for gambling activities. Money allocated for essentials such as rent, food, and bills should never be used for wagering.

Signs Warning

Signs of Problem Gambling

If you answer "Yes" to two or more of the following questions, please consider seeking help:

  • Have you ever bet more than you could afford to lose?
  • Do you need to bet larger amounts to get the same level of excitement?
  • Have you ever lied to family members about your gambling habits?
  • Is gambling causing financial, relationship, or work problems in your life?
  • Have you ever tried to stop but failed?
  • Do you play to escape problems or negative feelings?
  • Do you frequently think about gambling even while doing other activities?
If you need assistance, contact Talian Kasih 15999 (Ministry of Women, Family and Community Development Malaysia) or activate Self-Exclusion directly through your pubg2 account.

How to Use the Self-Control Tools

1
Login to Account

Access your pubg2 account via the website or mobile app. Make sure you log in with the correct credentials.

2
Go to Account Settings

Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.

3
Choose a Control Tool

Choose the control tool that suits you — deposit limits, time limits, periodic breaks, or self-exclusion. All tools are available on a single page.

4
Set Your Limits

Enter your desired limit and confirm the setting. Stricter limits take effect immediately for maximum protection.

5
Review Regularly

Review your limits every month to ensure they still suit your current financial situation and playing habits.

Resources Support Professional

You don't have to face this alone. There are various professional organisations in Malaysia that provide free and confidential assistance.

Talian Kasih 15999

A 24-hour helpline operated by the Ministry of Women, Family and Community Development Malaysia. Provides counselling and referrals for dependency issues including problem gambling.

Hospital Bahagia Ulu Kinta

Malaysia's largest government psychiatric hospital providing treatment for addiction issues including compulsive gambling. Treatment is available under the government health card scheme.

Gamblers Anonymous Malaysia

A peer support group for individuals struggling with gambling problems. Meetings are held regularly at various locations across the Klang Valley and major cities in Malaysia.

Pubg2 24/7 Support

The pubg2 customer support team is available around the clock via live chat to help you activate self-control tools, process self-exclusion requests, or answer any responsible gaming enquiries.

Befrienders Malaysia

A non-profit organisation providing confidential emotional support services to individuals experiencing stress, anxiety, or crisis — including those related to financial difficulties caused by gambling.

Counselling Support Centre

Various private and government counselling centres across Malaysia offer individual counselling sessions for addiction issues. Referrals can be made through a family doctor or the nearest health clinic.

Frequently Asked Questions About Responsible Gaming

Log in to your pubg2 account, go to "Account Settings", and select "Responsible Gaming". There you will find options to set daily, weekly, or monthly deposit limits. Enter your desired amount and confirm. Stricter limits than your current setting take effect immediately.

Self-exclusion requests are typically processed within 24 working hours of submission. During processing, we encourage you to contact our support team if you need your account blocked immediately. All funds in your account remain safe and can be withdrawn during or after the exclusion period.

For fixed-term self-exclusion (1 month, 3 months, 6 months), cancellation before the period ends is not permitted — this is an intentional protective measure. Once the period expires, you must actively contact customer support to reactivate your account. For permanent self-exclusion, the cancellation process requires a 7 working-day review period.

All funds in your account remain safe throughout your self-exclusion period. You may still request a withdrawal of your remaining balance even while your account is under exclusion status — contact our support team via email or live chat to initiate the withdrawal process. Active bonuses or free credits may be cancelled during the exclusion period.

Yes. All self-control limits you set — whether through the pubg2 website or mobile app — apply to your entire account across all devices. These limits are account-level, not device-level. This means that even if you log in from a new phone or another device, the same limits still apply.

You may contact Talian Kasih 15999 (available 24 hours) for professional counselling and referrals. The pubg2 support team is also available 24/7 via live chat to help you activate self-control tools or process self-exclusion requests promptly. In addition, Befrienders Malaysia and Gamblers Anonymous Malaysia offer trusted peer support.

Important Reminder: Gambling is only suitable for individuals aged 18 and above. Gambling should not be used as a way to resolve financial problems or escape from stress. If gambling begins to interfere with your daily life, please seek professional help immediately. pubg2 reserves the right to refuse or restrict access to anyone suspected of having a gambling problem, in the interest of their protection.

Play Safe, Enjoy Every Moment

Register a pubg2 account today and access all our self-control tools for free. Responsible gaming starts with you — and we are always here to support you.

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